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FAQs

Where can I find my account ID / alias?

Account alias

When you signed up for your account you will have been sent an account alias in your welcome email. It is usually your company name in slugified format. For example: My company => my-company

Account ID

You can find your account ID in XPKit Portal. Click on your name in the main menu

How often are analytics sent to my destinations?

Segment

Every 5 minutes

Webhook

In real time

How do I find out how many API calls I have remaining?
  • Login to XPKit Portal
  • Click on your name in the main menu
How do I create a custom resource?
  • Login to XPKit Portal
  • Navigate to the Resources section
  • Click on the "Create new..." button and select the "New resource type" option
How to I delete all my customer data?
  • Login to XPKit Portal and click on the cogs icon (top right of the screen)
  • Click on the "Data" tab
  • Configure the available rules based on your requirements
How do I cancel a scheduled notification?
  • Login to XPKit Portal
  • Navigate to the Notifications section
  • Click on the "Scheduled" tab
  • Delete the notifications as appropriate
How do I set up rules to send notifications?
  • Login to XPKit Portal
  • Navigate to the Notifications section
  • Click on the "Rules" tab
  • Create rules using the "Add rule" button
How do I send my (custom) resources to Segment?
  • Login to XPKit Portal and click on the cogs icon (top right of the screen)
  • Click on the "Analytics" tab
  • For each resource you wish to send to Segment create a rule using the "Add rule" button